Every Collection stay is backed by a concrete commitment. If anything on our five-check standard fails during your stay, we don't just apologise — we act. Another unit, or a credit. No small print.
"Selected by Karibu Trove" means something specific. Every apartment, home and studio clears the same five checks before it joins — and stays on only while it keeps meeting them.
A consistently high guest rating over a meaningful number of stays.
We review a walkthrough video so what you see is what you get.
We speak with every host about response times, house rules and how problems get handled.
Water and power backup, security, WiFi and hot water are confirmed, not assumed.
Recent reviews are spot-checked for cleanliness and accuracy.
If a Collection stay doesn't meet the standard we vetted it against, we take responsibility. First, we try to fix the issue on the same day. If we can't, we move you to another vetted unit in the Collection at no extra cost. If no suitable unit is available, we credit the affected nights back to you.
You reach us on WhatsApp. We respond the same day — usually within a few hours.
The promise applies when any of the following fall short of the standard we assessed the property against:
If something isn't right, message our team on WhatsApp on the day it happens — don't wait until checkout. Tell us which check failed and what you're seeing. We'll respond within a few hours and coordinate from there. Claims raised after checkout without prior contact may not qualify.
The Trove Promise applies to Collection stays booked directly through Karibu Trove. It does not apply to:
Most booking platforms show you a listing and hand you a refund policy. We think the work starts after you arrive. The Trove Promise is what makes a Collection stay different from any other listing on the internet — it's not a label, it's a commitment we've thought about and can actually deliver on.
The promise gets better over time. Every claim we handle teaches us something about the standard. We update assessments accordingly.